At SmileOrix, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To qualify for a return:
- The item must be unused and in its original packaging where applicable.
- A proof of purchase or order number is required.
- Returns requested after 30 days may not be accepted.
Refunds
Once your returned item is received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We'll work with you to resolve the issue as quickly as possible.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility.
Contact Us
For refund or return requests, contact us at:
📧 contactsmileorix@gmail.com